Dallas Nursing Institute holds institutional accreditation from the Accrediting Bureau of Health Education Schools, 7777 Leesburg Pike, Suite 314 North, Falls Church, Virginia, 22043,
Phone: (703) 917-9503, Website: www.abhes.org.
Student Complaint/Grievance Procedure
DNI’s stated objective is the preparation of its graduates for a career in their chosen field of training. If a student has a grievance, the following procedure must be followed. It is DNI’s desire that a grievance be settled at the lowest possible level and resolved as quickly as possible.
- A student will attempt to resolve a grievance with the person involved.
- If a student is unable to resolve the grievance with the person involved, it should be submitted in writing to that person’s supervisor.
- If the grievance is still unresolved after seven days, the student should submit a written summary to the Executive Director. A meeting will be set up to include the student, person involved, and the Executive Director. Every effort will be made to resolve the grievance at this point.
Any unresolved grievance should be directed to the Texas Workforce Commission, Career Schools and Colleges, 101 E. 15th Street, Austin, Texas 78778; Phone: 512.936.3100. The TWC web address is: http://csc.twc.state.tx.us.
The Texas Workforce Commission will not consider appeals of probation or dismissal for reasons of excessive absences, consecutive absences, or failure to maintain satisfactory progress.
Any unresolved grievance may also be directed to the Texas Higher Education Coordinating Board, Office of General Counsel, P.O. Box 12788, Austin, TX 78711-2788. For additional information on filing such a grievance, please refer to the information provided on the DNI website under State Disclosures, or you may access the following web address: http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D.
Schools accredited by the Accrediting Bureau of Health Education Schools (ABHES) must have a written procedure for handling student complaints. If, after following that procedure, a student does not feel the school has adequately addressed a complaint or concern, the student may submit a written, signed complaint to ABHES. This Complaint Form and the process for filing the form can be found under “Contact Us” at www.abhes.org. Within 15 days of receipt, a copy of the completed Complaint Form will be forwarded to the institution’s director, and after review of the complaint and the institution’s response, the complainant(s) will be notified of the final disposition of the complaint. Inquiries may be directed to: Accrediting Bureau of Health Education Schools, 7777 Leesburg Pike, Suite 314 North, Falls Church, Virginia, 22043, Phone: (703) 917-9503.
Students may also contact the U.S. Department of Education Ombudsman. This office will receive, review, and attempt to resolve disputes from students regarding Federal Student Aid complaints. The Ombudsman may be reached by mail at: U.S. Department of Education, FSA Ombudsman, 830 First Street, NE, Fourth Floor, Washington, D.C. 20202-5144; Phone: 877-557-2575; Fax: 202-275-0549; Website:
https://www.studentaid.ed.gov - “Contact the Ombudsman”.
The following procedures shall apply to the resolution of any Dispute arising out of or in any way related to a student’s Enrollment Agreement with the school, any amendments or addenda thereto signed by the student or the subject matter thereof, the student’s enrollment, attendance and completion of the student’s education program, including without limitation, any statutory, tort, contract, equity or other claim (including all claims presented as a class action) (the “Dispute”):
- Any Dispute shall be resolved first by use of the Grievance Resolution Procedures as outlined in the School Catalog, effective on the date the student’s enrollment agreement is signed and accepted by the School Official.
- If the dispute is not resolved pursuant to the School’s Grievance Resolution Procedures as outlined in the School Catalog within 45 days from the date the student submits a written complaint, then the Dispute shall be resolved by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA) then in effect, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
- The Federal Arbitration Act shall govern this arbitration agreement. The substantive law which will govern the interpretation of a student’s Enrollment Agreement and related documents and the resolution of any Dispute will be the law of the state where the school is located.
- Arbitration shall be the sole method of resolving all Disputes between the parties to this agreement.
- Arbitration will take place before a single neutral arbitrator, chosen according to AAA Commercial Rules, in Dallas County, Texas.
- The parties may take discovery through interrogatories, depositions, and requests for production that the arbitrator determines to be reasonable and necessary.
- The arbitration shall be conducted in the English language.
- The arbitrator shall have the authority to grant interim remedies pursuant to the AAA’s Optional Rules for Emergency Measures of Protection then in effect. The arbitrator shall have the authority to award monetary damages measured by the prevailing party’s actual damages and may grant any non-monetary remedy or relief that the arbitrator deems just and equitable and within the scope of this agreement between the parties. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.
- The arbitrator shall not have any authority to award punitive damages, treble damages, consequential or indirect damages, or other damages not measured by the prevailing party’s actual damages.
- The prevailing party as determined by the arbitrator will be entitled to recover its reasonable attorney’s fees and arbitration administrative costs.
- The arbitrator also shall not have any authority to alter any grade issued to a student.
- The parties shall bear their own costs and expenses. The parties also shall bear an equal share of the fees and costs of the arbitration, which include but are not limited to the fees and costs of the arbitrator, unless the parties agree otherwise or the arbitrator determines otherwise in the award.
- Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any such arbitration without the prior written consent of both parties.
Comparable Program Information
Information regarding tuition and program length for comparable programs may be obtained by writing or calling: Accrediting Bureau of Health Education Schools, 7777 Leesburg Pike, Suite 314 North, Falls Church, Virginia, 22043; Phone: (703) 917-9503; Website: www.abhes.org.